PRIVACY POLICY

Dr Lili Acupuncture & Herbal Clinic (“we,” “us,” “our”)
Last Updated: 11/20/2025

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our websites (e.g., drliliacupuncture.com
), book an appointment, submit a form, or interact with our SMS/text messaging services. By using our services or providing your information, you consent to this policy.

2. Information We Collect

a) Personal Information

We may collect:

Your name, email address, and mobile phone number.

Date of birth (if required for treatment or insurance verification).

Insurance details, accident/auto-injury information (if applicable).

Other health-related information you provide voluntarily during intake.

b) Automatically Collected Information

When you visit our website or use our booking system, we may collect:

IP address, browser type, device information.

Date/time stamps, pages visited, cookies or similar tracking technologies.

3. Use of Information

We use your information to:

Schedule and manage your appointments at our Hillsboro or Beaverton locations.

Send you SMS/text reminders, confirmations or other communications regarding your care.

Perform insurance benefit verification and billing (as described on our Insurance & Payments page).
drliliacupuncture.com
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Improve our website, services and overall patient experience.

Comply with legal and regulatory obligations, including SMS compliance and A2P 10DLC requirements.

4. SMS/Text Messaging (A2P-Compliant)

By providing your mobile number, you agree to receive text messages from us for appointment confirmations, reminders, follow-up information and other care-related communication.

Message & data rates may apply.

Frequency may vary based on your interactions with us.

You may reply STOP at any time to opt-out of future messages.

You may reply HELP to receive help instructions.

Text marketing (if any) will only be sent if you’ve given separate explicit opt-in.

5. How We Protect Your Information

We use industry-standard technical, administrative, and physical security measures to protect your information. However, no electronic or physical transmission is fully secure, and we cannot guarantee absolute security.

6. Sharing Your Information

We may share your information:

With trusted service providers who assist with scheduling, billing, billing-verification, SMS delivery, or website analytics.

When required by law, regulation, subpoena, or governmental request.
We do not sell your personal data for marketing purposes.

7. Your Rights & Choices

You have the right to:

Request access to, correction of, or deletion of your personal information.

Opt-out of SMS/text communication at any time via “STOP”.

Request a copy of the personal information we hold about you.
To exercise these rights or submit a request, contact us at:
Email: donghuapainclinic@gmail.com
Phone: +1 (503) 844-2715
drliliacupuncture.com

8. Children’s Privacy

We do not knowingly collect information from children under 13 years old. If we learn we have inadvertently done so, we will delete the information as soon as possible.

9. Changes to This Privacy Policy

We may update this policy from time to time. We will post the new version on our website with the “Last Updated” date changed. Please review periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us:
Address: 3499 NE John Olsen Avenue, Hillsboro, OR 97124 & 14455 SW Allen Blvd #101, Beaverton, OR 97005
drliliacupuncture.com
Phone: +1 (503) 844-2715
Email: donghuapainclinic@gmail.com